are always bigger than god. there are ways that we can say we want full processing everyday in open enrollment for 2013, but for 2014, we don't want to be down completely all day for two or three 3 days in a given week or two 2-week in a monthly payroll cycle; whatever it is. i think we should say something about it if we can. >> it's usually three pay periods in october. that makes it, so you are down, instead of being down three whole days, you are down four 1/2 days. >> so, i guess i raise the question about how do we make a request to the controllers office? >> that is the question. >> can we request the director draft a letter for us to endorse?